Privacy notices Social Engagement

Microsoft Dynamics

Microsoft Social Engagement offers hosted online services that are available to a wide variety of customers. It comprises of the following social capability components within the software application:


Social Media Monitoring:– It is the ability to listen to and monitor publicly available social communications across a cross section of public and managed networks administered by third parties.

Social Analytics:– Is the capability to identify, compute and project queries related to publicly available documents and posts. However, please note that Microsoft Social Engagement may enable access to third-party services, such as Twitter, Facebook, Tumblr, YouTube, and blogs whose privacy practices may differ from Social Engagement as per their governing policies.

Your use of such services and any information you furnish them are governed by their service-specific privacy statements. When establishing these connections, certain data, such as the search query used to retrieve the Social Content and your IP address, may be shared with those services. You are encouraged to review these other privacy statements and review the Microsoft Online Services Terms.

Microsoft Social Engagement stores customer search configurations and data durations in tenant-separated databases (customer data). The customer data is then cached on the server side in an internal application, to allow common retrieval, indexing for the sole purpose of maximizing solution performance.
Access to index cached data (customer data) is handled exclusively by the internal application. It does not allow users to access or modify index cached data interactively in the internal application. According to our data retention policies, after a subscription license agreement is terminated, customer index cached data is removed after a period of 180 days.