Retail

It is a modern and unified retail solution that cares to reduce complexity for retailers in their activities.  It allows them to focus on connecting with customers and empowering their employees across all channels.  It sanctions organizations to deliver a complete shopping experience – personal, seamless and differentiated – by offering a unified view of the business.

Complete Transparency across the Entire Business

Microsoft Dynamics provides customer engagement capabilities covering store operations, business intelligence, channel management, order management, marketing and customer care.  It also smartly covers important aspects of back office capabilities like procurement and financials in an end-to-end solution with complete transparency across the entire business operation even while empowering users.

Microsoft Dynamics for Retail Dubai UAE

Understands Retail Business Well

Microsoft Dynamics offers a modern and mobile solution to retailers in a bid to deliver a complete shopping experience to their customers to enjoy every moment of shopping. It understands retail business well and manages all the key functions of your retail business from point of sale (POS), store operations, merchandising, e-commerce, call center, marketing, financials, customer care supply chain and much more.

 

Complete End-To-End Solution

These capabilities can be implemented as a complete end-to-end solution or as individual business functions as accompaniment to the existing technologies – allowing retailers to judge their preference. Microsoft Dynamics cherishes customer satisfaction. It enables you to set up and automate your programs and processes to appease customers and value their loyalty. Its 360o pan approach drives sales productivity and marketing effectiveness through social insights and targeted campaign management.

 

  • Connect and engage with customers on their channel of preference by leveraging social dashboards
  • Push tasks and directly message managers and store associates
  • Monitoring in real-time campaigns and associate performance for store, region, section or enterprise
  • Draw comparisons between stores using both corporate KPI’s and aggregated behavioral or performance metrics of staff.
  • Analysis of campaign and the best practice performance thereon
  • Collect valuable customer data for feeding into an Enterprise Data warehouse for customer and campaign analytics

Microsoft Dynamics CRM Software for Retail Dubai UAE

Build Strong Relationship – Empower Sales Associates

  • Provide a 360 degree unified view of customers
  • Help sales associates to build relationship and generate revenue
  • Omni Channel automated triggers for sales and store associates
  • System allows easy access to recommendations based on sales history and other factors

Retail Operations – An Insight into Valuable Information

  • Customize-able dashboard reporting by way of drill-down to individual store or associate level
  • Assign tasks and messaging directly to mangers and store associates
  • Monitoring in real-time of campaigns and associate performance for store, region, section or enterprise
  • Draw comparisons between stores using both corporate KPI’s and aggregated behavioral metrics of staff.
  • Analysis of campaign and best practice dashboard
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