With Dynamics 365 for Field Service, service calls could be turned to a strategic advantage. From optimized scheduling to predictive and preventive maintenance that the teams need are offered.
Acquire Super-charged scheduling
To offer great field service and to make technicians productive, give them what they need in terms of native mobile apps for iOS, Windows and Android.
Take a step forward from a conventional break-fix repair model to a viable, sure shot service model with built-in data collection, analysis and alerts.
Effectively Execute Scheduling
Make available appropriate tools to aide your team schedule appointments and dispatch the right means. Field Service comprises tools for service representatives and dispatchers – plus an automated tool to properly schedule and accommodate optimal appointments in a day.
Expect a trouble free all service agreements, together with recurring service calls and contracts. Also look forward to the simple and trouble free installed products and warranties across a cross section of customers and locations. The field service management tools help improve service delivery and facilitate revenue generation.
Provide and equip your field personnel everything to manage inventory across different locations, warehouses, depots including trucks. Only a real-time updates would ensure that the inventory is accurate; so you can efficiently track your service stock, create better forecasts and reduce write-offs.
By providing native mobile applications with real-time online and offline data the productivity of your technicians improve considerably. In this way not only your technicians on the field are happy with the required customer information and guidance but also the administrators at the office could centrally manage all users, no matter which device the technicians use.
The visits of the field personnel can be restricted only when needed which in turn lowers the costs. Not only the field service management tools help your team detect troubleshoots but also resolves the issues in remote mood. Moreover, even before the customers could come to know about the problems, they are sorted out; thanks to the connected devices in the field.
Involve and engage your customers at the centre of every interaction. You could give them a complete view of their cases using the customer portal, with the advantage of interoperability with Glympse and Twilio APIs. Even you could update them with a live map and photo of their technician enroute and by phone call or text message.
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