Dynamics 365 for Customer Service amalgamates the way people experience business be it peer-to-peer service, across self-service and even assisted service; they are uniquely offered with a world-class customer service that leads to loyalty and dedication.
Ready to provide seamless information service to customers even if it means meeting them anywhere and at all times.
By providing complete information to agents in a software app module capsule with exhaustive details in order to make rapid decisions and great service, is the forte of Microsoft Dynamics 365.
Agility to respond quickly to customer queries even if the market is volatile, the cloud-based environment with built-in digital intelligence works wonders
Generously give away the required amount of inputs to your agents in order to serve the customer anytime on any channel. While Customer Service offers a unified platform that necessitates the availability of information across engagements — your agent is ready to provide to your customers the service that are not only consistent but also personalized… and that is what the customers need.
One more added service to the customer is to make provision for them to find answers on their own. Along with Customer Service, a self-service portal as an add-on, a searchable knowledge base and an online community platform with social groups respond would be a worthwhile proposition. As the system goes live, continue to provide seamless support as and when needed to avoid customer displeasure.
A centralized service trouble shooting interactions could be controlled on the PC or mobile device of agents. This would be ideal in terms of time-savings in attending to complain/service calls. Customer Service software is multi-talented unlike other help-desk software that offers a single view into all information like scripting, entitlements and recommendations — this helps agents to provide personalized service in a jiffy.
Queries raised by agents and customers need to be attended instantly. The knowledge base provides consistent and appropriate answers across channels in order to satisfy customer quest. Updating periodically makes the responses pertinent and current. This helps to do an analytic in-depth evaluation of the impact of the customer reactions.
By using the data analytics in Customer Service, you move to a predictive and analytical service. It is a way of providing interactive dashboards and data visualizations to help pull insights from metrics, making it easier to identify trends and foresee prospects.
Send us your inquiries and we will get back to you within 24 hours.
Business Bay, B2B Tower, Office 507, PO Box 71485 , Dubai, UAE
Tel: +971 4 4497706